Support

Need help with TruMac? We answer every email, usually within one business day.

Contact

When you email us, please include your account email and a short description of what you were doing when the problem happened.

Common questions

A barcode I scanned wasn't found.

We first check our own database, then fall back to OpenFoodFacts. If neither has the product, the scan returns "not found." Email us with the barcode (the long number under the bars) and we'll add it.

The macros look different from the label.

That's intentional. TruMac adjusts the labeled values by food category and processing level to show an estimated range — protein typically shifts down, calories/carbs/fat typically shift up — built to account for FDA-allowed nutrition label variance so your tracking stays closer to target.

How do I delete my account?

In the app: Settings → Delete account. This permanently removes your profile, food logs, recipes, weight entries, scan history, and any meal photos. Deletion completes within 30 days (backups roll off within 90 days). If you can't access the app, email us from your account address and we'll process it manually.

I forgot my password / can't sign in.

Use the "Sign in with Apple" button if you originally signed up that way. For email/password accounts, use the "Reset password" link on the sign-in screen. If your reset email doesn't arrive within a few minutes, check spam and then email us.

How is my photo of a meal used?

Photos you submit for meal analysis are sent to Anthropic for recognition. Originals are retained for up to 180 days for quality review and then deleted. See the Privacy Policy for details.

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